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Frequently Asked Questions

About Healthcare Professionals Registry

What is the Healthcare Professionals Registry?

Healthcare Professionals Registry is a comprehensive repository of all healthcare professionals involved in delivery of healthcare services across both modern and traditional systems of medicine. Enrolling in the Healthcare Professionals Registry will enable them to get connected to India’s digital health ecosystem.

Who can enroll in the Healthcare Professionals Registry?

Various categories of healthcare professionals either directly or indirectly providing health services across modern and traditional systems of medicine can enroll on Healthcare Professional ID. Applications for enrolment in the registry will be verified by the appropriate authorities.

How to enroll in the Healthcare Professionals Registry?

Enrollment is a simple process requiring 10-15 minutes if all documents are readily available. The applicant needs to authenticate and generate a Healthcare Professional ID. Using this the applicant will login to fill the application form consisting of basic demographic details, registration details, educational qualifications, and place of work. Post submission, this information will be verified by respective governing body under which the healthcare professional is registered and then account activated if all information is correct.

The applicants are advised to keep their Registration Certificate, Degree/Diploma and Proof of Employment (in case of government employees) ready before starting the enrollment process.

What are the benefits of registering in Healthcare Professionals Registry?

Healthcare Professionals enrolling in HPR will have access to several benefits. Some envisaged benefits are covered below and more such benefits will be added over time as adoption of the NDHM ecosystem increases.

  • Online presence and discoverability: professionals can share specializations, educational background etc. for patient view. Verified profiles on a national platform instill trust.
  • Faster Registration, License Renewal and NOC Issuance with councils and other governing bodies.
  • Seamless employment and credentials verification by employers and health facilities when onboarding.
  • Digital Health Records: Consented access to electronic medical records with seamless retrieval.
  • Ability to go paperless through e-signature on diagnostic reports, discharge summaries, prescriptions etc.
  • Telemedicine: Eligible healthcare professionals can treat patient remotely through telemedicine.

Is enrolling in Healthcare Professionals Registry compulsory?

Enrolling in Healthcare Professionals Registry is voluntary. However, government healthcare professionals such as doctors will be required to enroll in the Healthcare Professionals Registry, in case the government health facility is participating in NDHM.

Is there a fee involved for registration in Healthcare Professionals Registry?

There is no fee for registration in the Healthcare Professionals Registry or for generating a Healthcare Professional ID.

I am not working currently. Can I enrollinthe Healthcare Professionals Registry?

Yes,healthcare professionals who are registered with their respective councils but are not practicing can enroll.

Healthcare professionals are mandated to register with their respective councils. Is there a need to enrollin the Healthcare Professionals Registry again? Why can’t Healthcare Professionals Registry accounts be issued to all automatically?

The Healthcare Professionals Registry will not replace existing registration issued by respective councils. It will provide additional digital services to the enrolled professionals and will be their primary identifier under the National Digital Health Ecosystem. If professionals wish to avail of these services, they may do so by enrolling in HPR.Further, the processes for registration vary greatly by state, hence a separate enrollment in the Healthcare Professionals Registryis required to capture a standard set of attributes.

The processes for registration across Councils/ Registrars/ Boards of various states are presently in the process of getting streamlined, and we are working closely with the councils to integrate all systems. In the future, this is envisaged to be a seamless process.

Who is the registration authority overseeing enrolment in the Healthcare Professionals Registry?

The councils /registrars/ boards at both national and state level for different categories of healthcare professionals verify the enrollment. National Medical Commission, Dental Council of India, Central Council for Indian Medicine, and Central Council for Homoeopathy are some of the bodies overseeing enrolment along with the respective State Councils/ Registrars/ Boards.

What is the role of National Health Authority in the Healthcare Professionals Registry?

National Health Authority (NHA) is implementing the National Digital Health Mission (NDHM). NDHM focuses on developing the technological backbone for India’s digital ecosystem. Healthcare Professionals Registry is a key building block of NDHM under the purview of NHA.

What are the rules that professionals in theHealthcare Professionals Registry need to abide by?

The Healthcare Professionals Registry shall act as a single source of truth for all healthcare professionals in the country. Falsification of information or misuse of account shall carry stringent penalties. Further, these healthcare professionals will also need to abide by the rules of conduct placed by various services they are utilizing through the registry.

What is being done to spread awareness of the Healthcare Professionals Registry?

Information, Education and Communication (IEC) campaigns are being designed and rolled out by NHA in conjunction with the concerned authorities at the state and national level. Integrations with existing digital applications managed by various entities will be used to accelerate adoption.

Data Security & Protection

Is my data inthe Healthcare Professionals Registry secure?

Healthcare Professionals Registry is highly secure and makes use of several inbuilt industry leading security mechanisms. All the data is transmitted over Hypertext Transfer Protocol Secure (HTTPS) for secure communication and there is focus on data confidentiality, robustness, and data integrity.

What personal information is gathered in the Healthcare Professionals Registry?

The Healthcare Professionals Registry follows a minimalistic approach to data collection and only seeks information which is necessaryto verify the identity and credentials of a healthcare professional. This includesdemographic, contact, registration, academic, and place of work details. These are necessary for validation and to allow healthcare professionals to seek a variety of services online.

Once I create my account, will my information be visible to everyone?

Healthcare professionals can choose if they want their profile to be public and can also control the information to be visible to all. They will however need to abide by the guidelines of the respective council/governing body under which they are registered.

Who can access my data on the Healthcare Professionals Registry?

Only publicly visible information can be accessed by third parties. The administration, verifiers of the respective council, governing body under which the healthcare professional comes also have access to the data.

Will Healthcare Professionals Registry use my records to regularly communicate with me?

The data will be used to contact healthcare professionals sparingly and only to share important information.

How will my data be used by the government?

Anonymous records can be used by the government to make data driven public policy decisions. However, no individual’s information shall be shared without their consent.

Account Related

My name has changed/ my name isn’t identical on all my records. Can I register in theHealthcare Professionals Registry?

Yes, you can submit your application in Any changes in records will need to be approved by the Council/ Registrar/ Board.

Is it mandatory to fill all fields in the Healthcare Professionals Registry?

All starred fields are mandatory. They allow us to cross check the information provided.

Do I need to update all qualifications I possess?

It is advisable to include your academic qualifications which have been registered with the respective council/governing body.

Once I am registered in a specialty, does it mean I cannot do procedures outside my specialty?

The Healthcare Professionals Registry does not restrict any healthcare professional based on the information provided in the enrolment form. Licensing and governance will continue to remain the responsibility of the appropriate governing council or body, while the registry platform will only provide digital services.

If I work in more than one hospital, can I list all the hospitals?

Yes. There is a functionality within the Healthcare Professionals Registry that will allow professionals to link their records to that of one or more facilities. Applicants are encouraged to list all the facilities they work in.

What happens once I submit my application online?

Post-submission, the application is verified by the appropriate governing council (e.g., a doctor’s application will be verified by the State Medical Council, a nurse’s application will be verified by the State Nursing Council). If any discrepancies are noted or changes to be made, the user will be notified. Once the application is approved, an activated Healthcare Professionals ID is granted.Discrepancies are likely to delay account activation.

Can I edit my personal information?

All personal information can be edited as and when necessary.

How often should I update my account?

We suggest that the account be updated every 6 months or annually.

Fraudulent Practices

What are the policies in place to prevent fraud on the website?

Falsification of information or misuse of account shall carry stringent penalties. Healthcare professionals will also need to abide by the rules of conduct placed by various services they are utilizing through the Healthcare Professionals Registry.

What can I do if I have information of fraudulent usage of the Healthcare Professionals Registry?

Please call 1800-11-4477 / 14477 or register your grievance on https://grievance.ndhm.gov.in

Technical Issues

I forgot my password, what should I do?

To reset your password, please select the ‘Forgot your HP ID option on https://hprid.ndhm.gov.in/login and follow the mentioned instructions.

How do I change my password?

To change your password, please login at https://hprid.ndhm.gov.in/login and select the ‘Change Password’ option from your profile. Enter your new password, then choose a confirmation mechanism such as via mobile OTP, Aadhaar OTP, or old password.

I am having issues with the application whom do I need to contact?

Please call 1800-11-4477 / 14477 or register your grievance on https://grievance.ndhm.gov.in

Grievances

I wish to register a grievance. What should I do?

Please call 1800-11-4477 / 14477 or register your grievance on https://grievance.ndhm.gov.in